Why do you think they make "gaming mice"? Dick.
Let me elaborate:
It's Heavy for a gamer: Yes, because it's a productivity mouse, not a gaming mouse.
The new wheel is causing problems with games: Ditto. They didn't build it with gaming in mind.
THE WORSE IS THAT IT HAS LAGS: This is why you don't see many wireless gaming mice around.
So, it's not a matter of treating a user with problems like this. It's not a gaming mouse, fair and square. You don't buy bicycle wheels for your car.
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