I had 2 PNY cards that I *purchased* that went bad. The second one actually damaged the motherboard on failure, so I will *never* purchase another PNY card. Here is a telling stat. Circuit City used to sell PNY, now they don't... I talked to a person behind the counter @ CC one day, and made an off the cuff remark about the several boxes of PNY product I saw back there on return. His quote reverbs in my head today, "You throw enough crap out there... some of it will stick." I asked him, "So, the returns are high?" And he just nodded in agreement. One store, one employee, does not make a bad company, but 2 bad user experiences, 1 bad RMA experience, and a retailer that is saying that PNY product returns are way out of line, and indirectly using the crap metaphor... well, that made up my mind. So, apologies, it does not surprise me that your service is what it was.
Now... if Hardcase felt the need to slam a site that he/she obviously knows *nothing* about, I can only imagine the difficulties he has relating "one on one" and asking people for a straight answer. All webs start somewhere, and Techgage has been steadily growing. Alexa tracks the top 100,000 websites, and techgage is (as of last check) sitting in the 32k range. That is a good userbase to keep a ranking like that.... don't knock it by making some generalized statement about a "site nobody has heard of". Just because *you* had never heard of it, does *not mean that "Nobody" has ever heard of it. You don speak for me, nor do you speak for the 1000's of IP's that hit here on a regular basis.
If this issue was lost on him/her so much that he/she felt the need to try and slam the site... then it just goes to show how lacking he/she is regarding interpersonal skills and simple honesty.
It is a shame that PNY could not recognize the site for what it could have been.... a positive PNY experience.