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Old 10-02-2006, 04:47 PM   #1
Rob Williams
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Default PNY PR Horrors

As you can imagine, we deal with PR day in and day out. More times than not, companies are completely responsive and friendly to deal with. PNY is the first company that we've dealt with that have proved to be an absolute headache.

Read Matts full impressions of PNY here. Feel free to discuss it when done reading!
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Old 10-02-2006, 09:19 PM   #2
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uhmm, so you mean that experience and behavior is not normal? Sounds just totally familiar to me.....
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Old 10-02-2006, 09:24 PM   #3
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Are you talking about your personal experiences with PNY or just companies in general.
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Old 10-02-2006, 09:33 PM   #4
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Quote:
Originally Posted by Maus View Post
uhmm, so you mean that experience and behavior is not normal? Sounds just totally familiar to me.....
It's abnormal as far as my experiences have been. I've been ignored and bluntly told no more times than I care to think about but to be led around like a pack mule with a carrot dangling on a string, no. That's not normal.
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Old 10-03-2006, 11:33 AM   #5
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I purchased a video card from PNY. It was to have 256 memory but instead came with only 128.. After calling them, they offered me a USB 128 drive to make up the difference. I told them I wanted my money back. I sent in the video card (at my expense) and said I wanted the cost of the video card, the shipping costs (both ways) and the sales tax I had paid. After a little more than a year I finally received a refund for just the cost of the card. This was after dealing with the supposed president of PNY who is also a joke. I believe he said his name is Wolvers. It's easy to see where the PR people get their attitude. It comes down from the top. I'll never again purchase a PNY product. I also influence the decisions of a large number of peoples buying habits and they'll never purchase a PNY product either.

Bob Gleason
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Old 10-03-2006, 11:36 AM   #6
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Might I suggest adding a link to the forums at the bottom of the article where it says "Feel free to head into our forums"

I don't frequent the site, but that's my 0.02
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Old 10-03-2006, 12:07 PM   #7
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Bob, there's normally a link, dunno why it's not there and I'm sorry that PNY treated you so badly. It just goes to show that they need to rethink how they deal with people. To treat a prospective reviewer shoddy is one thing, we're only attempting to review their product but to treat a customer like that is horrible. Customers pay their wages and without them they're not going very far.
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Old 10-03-2006, 12:37 PM   #8
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There is a link. If you click on the word "forums" in the discuss this in the forums sentence, it will take you where you want to go. I just happens to be a mid/dark shade of blue and on some monitors, it blends in really well with the other text.
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Old 10-03-2006, 01:44 PM   #9
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So...some web page that nobody's ever heard of tries to beg a video card from a manufacturer and gets the runaround. Big surprise there! The fact that the shipping address is your home ought to be a clue to PNY that this isn't exactly Tom's Hardware.

You want to review the card? Buy it. Then do your review. Sell the card on Ebay or give it away to your readers. At least then you'll have the satisfaction of knowing that it wasn't cherry picked or that your integrity is in question for taking a freebie. Besides, if you can't afford to buy it, then, just maybe, you're not in the right business.
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Old 10-03-2006, 02:01 PM   #10
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Perhaps you should stick to Toms then Hardcase since they are the go to guys for tech news and reviews. Besides, we are just a site that no one has heard of so why waste your time.

And what does being able to afford hardware have to do with anything? It really doesn't. The fact of the matter is that this company lied to one of our editors for 6 months straight. No one deserves that. Not the media and certainly not the customer.
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Old 10-03-2006, 02:09 PM   #11
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I just have to ask, who's Tom?
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Old 10-03-2006, 05:55 PM   #12
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Quote:
Originally Posted by Hardcase View Post
So...some web page that nobody's ever heard of tries to beg a video card from a manufacturer and gets the runaround.
You must be huge to account for that many people. We get plenty of uniques per month, thanks.
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Old 10-03-2006, 05:57 PM   #13
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Quote:
Originally Posted by Unregistered View Post
After calling them, they offered me a USB 128 drive to make up the difference.
It's humurous that they believe a 128MB thumb drive makes up for the memory lost in the GPU. Regardless, that's some rough times... I've had the same issues with BFG also... but I -did- end up getting it straightened out in the end for the most part.
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Old 10-03-2006, 07:25 PM   #14
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I agree that a simple no from the start will be enough, at least they wont get any bad publicity. Well I guess PNY is not mature enough as a company to understand what a good PR is. I wonder how they handle such bad publicity like this

If PNY doubt techgage credibility, at least they ask for some kind of terms and conditions that must be met to be eligible for receiving a sample product. That way both sides will be happy.
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Old 10-03-2006, 07:51 PM   #15
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Even a simple no from the new rep would've made me happy, not being told "I'll ship it on blah blah day" and pretend it had been done. Their loss not mine, I will never, ever use another PNY product in my lifetime.
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