PNY PR Horrors

Rob Williams · 10-02-2006, 05:47 PM

As you can imagine, we deal with PR day in and day out. More times than not, companies are completely responsive and friendly to deal with. PNY is the first company that we've dealt with that have proved to be an absolute headache.

Read Matts full impressions of PNY here. Feel free to discuss it when done reading!

10-02-2006, 10:19 PM

uhmm, so you mean that experience and behavior is not normal? Sounds just totally familiar to me.....

Greg King · 10-02-2006, 10:24 PM

Are you talking about your personal experiences with PNY or just companies in general.

madmat · 10-02-2006, 10:33 PM

Quote:

Originally Posted by Maus

uhmm, so you mean that experience and behavior is not normal? Sounds just totally familiar to me.....

It's abnormal as far as my experiences have been. I've been ignored and bluntly told no more times than I care to think about but to be led around like a pack mule with a carrot dangling on a string, no. That's not normal.

10-03-2006, 12:33 PM

I purchased a video card from PNY. It was to have 256 memory but instead came with only 128.. After calling them, they offered me a USB 128 drive to make up the difference. I told them I wanted my money back. I sent in the video card (at my expense) and said I wanted the cost of the video card, the shipping costs (both ways) and the sales tax I had paid. After a little more than a year I finally received a refund for just the cost of the card. This was after dealing with the supposed president of PNY who is also a joke. I believe he said his name is Wolvers. It's easy to see where the PR people get their attitude. It comes down from the top. I'll never again purchase a PNY product. I also influence the decisions of a large number of peoples buying habits and they'll never purchase a PNY product either.

Bob Gleason
bobgleason@gmail.com

10-03-2006, 12:36 PM

Might I suggest adding a link to the forums at the bottom of the article where it says "Feel free to head into our forums"

I don't frequent the site, but that's my 0.02

madmat · 10-03-2006, 01:07 PM

Bob, there's normally a link, dunno why it's not there and I'm sorry that PNY treated you so badly. It just goes to show that they need to rethink how they deal with people. To treat a prospective reviewer shoddy is one thing, we're only attempting to review their product but to treat a customer like that is horrible. Customers pay their wages and without them they're not going very far.

Greg King · 10-03-2006, 01:37 PM

There is a link. If you click on the word "forums" in the discuss this in the forums sentence, it will take you where you want to go. I just happens to be a mid/dark shade of blue and on some monitors, it blends in really well with the other text.

10-03-2006, 02:44 PM

So...some web page that nobody's ever heard of tries to beg a video card from a manufacturer and gets the runaround. Big surprise there! The fact that the shipping address is your home ought to be a clue to PNY that this isn't exactly Tom's Hardware.

You want to review the card? Buy it. Then do your review. Sell the card on Ebay or give it away to your readers. At least then you'll have the satisfaction of knowing that it wasn't cherry picked or that your integrity is in question for taking a freebie. Besides, if you can't afford to buy it, then, just maybe, you're not in the right business.

Greg King · 10-03-2006, 03:01 PM

Perhaps you should stick to Toms then Hardcase since they are the go to guys for tech news and reviews. Besides, we are just a site that no one has heard of so why waste your time.

And what does being able to afford hardware have to do with anything? It really doesn't. The fact of the matter is that this company lied to one of our editors for 6 months straight. No one deserves that. Not the media and certainly not the customer.

madmat · 10-03-2006, 03:09 PM

I just have to ask, who's Tom?

Rob Williams · 10-03-2006, 06:55 PM

Quote:

Originally Posted by Hardcase

So...some web page that nobody's ever heard of tries to beg a video card from a manufacturer and gets the runaround.

You must be huge to account for that many people. We get plenty of uniques per month, thanks.

Rob Williams · 10-03-2006, 06:57 PM

Quote:

Originally Posted by Unregistered

After calling them, they offered me a USB 128 drive to make up the difference.

It's humurous that they believe a 128MB thumb drive makes up for the memory lost in the GPU. Regardless, that's some rough times... I've had the same issues with BFG also... but I -did- end up getting it straightened out in the end for the most part.

10-03-2006, 08:25 PM

I agree that a simple no from the start will be enough, at least they wont get any bad publicity. Well I guess PNY is not mature enough as a company to understand what a good PR is. I wonder how they handle such bad publicity like this

If PNY doubt techgage credibility, at least they ask for some kind of terms and conditions that must be met to be eligible for receiving a sample product. That way both sides will be happy.

madmat · 10-03-2006, 08:51 PM

Even a simple no from the new rep would've made me happy, not being told "I'll ship it on blah blah day" and pretend it had been done. Their loss not mine, I will never, ever use another PNY product in my lifetime.

10-02-2006, 05:47 PM	#1
Rob Williams Editor in Chief Join Date: Jan 2005 Location: Atlantic Canada Posts: 8,921	PNY PR Horrors As you can imagine, we deal with PR day in and day out. More times than not, companies are completely responsive and friendly to deal with. PNY is the first company that we've dealt with that have proved to be an absolute headache. Read Matts full impressions of PNY here. Feel free to discuss it when done reading! __________________ Intel Core 2 Quad Q9450 @ 3.20GHz, ASUS P5K Premium WiFi-AP, OCZ 8GB PC2-6400, EVGA GTX 285 1024MB Seagate 500GB, 750GB & 1TB, Pioneer 22x ODD, Corsair 1000HX, Thermalright Ultra-120, CM Storm Sniper Dell 2408WFP 24", ASUS Xonar Essence STX, Ultrasone PRO 750, Gentoo Linux (KDE 4.3.2, 2.6.31 Kernel) "Take care to get what you like, or you will be forced to like what you get!" - H.P. Baxxter Profiles: Last.fm \| Xbox Live \| Steam

10-03-2006, 01:07 PM	#7
madmat Former Editor Join Date: Jun 2005 Location: Kennesaw GA Posts: 1,639	Bob, there's normally a link, dunno why it's not there and I'm sorry that PNY treated you so badly. It just goes to show that they need to rethink how they deal with people. To treat a prospective reviewer shoddy is one thing, we're only attempting to review their product but to treat a customer like that is horrible. Customers pay their wages and without them they're not going very far. __________________ M2N32-SLI Deluxe, Brisbane X-2 4000+ @ 2986Mhz 2x1 gig OCZ PC26400 Platinum EVGA 7950GT SLI Buncha drives, Some other stuff, Even more stuff, If the automobile had followed the same development cycle as the computer, a Rolls-Royce would today cost $100, get a million miles per gallon, and explode once a year, killing everyone inside. --Robert X. Cringely, InfoWorld magazine Sign Me!

10-03-2006, 03:01 PM	#10
Greg King Tech Junkie Join Date: Jul 2005 Location: Indiana Posts: 1,976	Perhaps you should stick to Toms then Hardcase since they are the go to guys for tech news and reviews. Besides, we are just a site that no one has heard of so why waste your time. And what does being able to afford hardware have to do with anything? It really doesn't. The fact of the matter is that this company lied to one of our editors for 6 months straight. No one deserves that. Not the media and certainly not the customer. Last edited by Greg King; 10-03-2006 at 03:04 PM.

10-03-2006, 03:09 PM	#11
madmat Former Editor Join Date: Jun 2005 Location: Kennesaw GA Posts: 1,639	I just have to ask, who's Tom? __________________ M2N32-SLI Deluxe, Brisbane X-2 4000+ @ 2986Mhz 2x1 gig OCZ PC26400 Platinum EVGA 7950GT SLI Buncha drives, Some other stuff, Even more stuff, If the automobile had followed the same development cycle as the computer, a Rolls-Royce would today cost $100, get a million miles per gallon, and explode once a year, killing everyone inside. --Robert X. Cringely, InfoWorld magazine Sign Me!

10-03-2006, 08:51 PM	#15
madmat Former Editor Join Date: Jun 2005 Location: Kennesaw GA Posts: 1,639	Even a simple no from the new rep would've made me happy, not being told "I'll ship it on blah blah day" and pretend it had been done. Their loss not mine, I will never, ever use another PNY product in my lifetime. __________________ M2N32-SLI Deluxe, Brisbane X-2 4000+ @ 2986Mhz 2x1 gig OCZ PC26400 Platinum EVGA 7950GT SLI Buncha drives, Some other stuff, Even more stuff, If the automobile had followed the same development cycle as the computer, a Rolls-Royce would today cost $100, get a million miles per gallon, and explode once a year, killing everyone inside. --Robert X. Cringely, InfoWorld magazine Sign Me!

10-02-2006, 10:19 PM	#2
Maus Guest Poster Posts: n/a	uhmm, so you mean that experience and behavior is not normal? Sounds just totally familiar to me.....

10-02-2006, 10:24 PM	#3
Greg King Tech Junkie Join Date: Jul 2005 Location: Indiana Posts: 1,976	Are you talking about your personal experiences with PNY or just companies in general.

10-03-2006, 12:33 PM	#5
Unregistered Guest Poster Posts: n/a	I purchased a video card from PNY. It was to have 256 memory but instead came with only 128.. After calling them, they offered me a USB 128 drive to make up the difference. I told them I wanted my money back. I sent in the video card (at my expense) and said I wanted the cost of the video card, the shipping costs (both ways) and the sales tax I had paid. After a little more than a year I finally received a refund for just the cost of the card. This was after dealing with the supposed president of PNY who is also a joke. I believe he said his name is Wolvers. It's easy to see where the PR people get their attitude. It comes down from the top. I'll never again purchase a PNY product. I also influence the decisions of a large number of peoples buying habits and they'll never purchase a PNY product either. Bob Gleason bobgleason@gmail.com

10-03-2006, 12:36 PM	#6
Unregistered Guest Poster Posts: n/a	Might I suggest adding a link to the forums at the bottom of the article where it says "Feel free to head into our forums" I don't frequent the site, but that's my 0.02

10-03-2006, 01:37 PM	#8
Greg King Tech Junkie Join Date: Jul 2005 Location: Indiana Posts: 1,976	There is a link. If you click on the word "forums" in the discuss this in the forums sentence, it will take you where you want to go. I just happens to be a mid/dark shade of blue and on some monitors, it blends in really well with the other text.

10-03-2006, 02:44 PM	#9
Hardcase Guest Poster Posts: n/a	So...some web page that nobody's ever heard of tries to beg a video card from a manufacturer and gets the runaround. Big surprise there! The fact that the shipping address is your home ought to be a clue to PNY that this isn't exactly Tom's Hardware. You want to review the card? Buy it. Then do your review. Sell the card on Ebay or give it away to your readers. At least then you'll have the satisfaction of knowing that it wasn't cherry picked or that your integrity is in question for taking a freebie. Besides, if you can't afford to buy it, then, just maybe, you're not in the right business.

10-03-2006, 08:25 PM	#14
Sam Guest Poster Posts: n/a	I agree that a simple no from the start will be enough, at least they wont get any bad publicity. Well I guess PNY is not mature enough as a company to understand what a good PR is. I wonder how they handle such bad publicity like this If PNY doubt techgage credibility, at least they ask for some kind of terms and conditions that must be met to be eligible for receiving a sample product. That way both sides will be happy.

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